"The Q"

We know how important your time is, and we don't want you to waste any of it. In fact, we want to make absolutely sure every minute you spend with Visible Equity is positive. To make this dream a reality we've hired the best team possible. The people on our customer support team are Rock Stars - seriously they are the best. They are smart, friendly, and available to help you every step of the way.

Everything we do revolves around our customer feedback and we want you to experience our commitment every time you communicate with us. We take it so seriously that we've named our customer support team after our most identifiable symbol in our logo, our Q. Just as with everything else, don't take our word for it, ask our customers. They understand our software is only half the value, the other half is the great people that support it.

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Individual Organization Training

We hold individual training every day at 1PM and 3PM (MST). This time is completely devoted to your institution. During these sessions key representatives from Visible Equity who are familiar with the system and with your data are available to answer any of your questions or train new or existing employees specifically on your data. Whether you would like to review your data quality or you want a new employee brought up to speed, this training is available by appointment.

 

Schedule Training

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Regional User Groups

We organize all clients regionally into groups for networking, training, and sharing of best practices. If you would like information about your group, please click on the button below.

 

 

 

User Group Info

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General Webinar Training

Our webinar training is held frequently. Training times vary in length depending on the session that you decide to attend. During these sessions you will get training on specific modules and functionality within Visible Equity's products on a sample set of data. Seating is limited to 100 individuals, so register ahead of time. Due to the size of these meetings we ask that most questions be reserved for the "Individual Institution Training"

Please login and go to the help section to see the upcoming webinar schedule.

 

Register Today

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Help Section

In addition to scheduling a meeting with us we offer several self-helps. After logging in to Visible Equity, navigate to our help section. In the help section you will find video tutorials, detailed written explanations, previous recorded webinars, along with user generated questions and answers.

 




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FREQUENTLY ASKED QUESTIONS

How does the data get from our institution to Visible Equity?

  1. Upload data through a secure connection in your browser.
  2. We can set up a secure connection for you through FTP.
  3. We also work with many third parties that supply us your data directly

What type of data do you work with?

We work with any delimited file format, or in other words, any file that can be read by microsoft excel. Typically this is any delimited file format (CSV, Pipe Delimited, Tab Delimited, etc.). Our preferred file format is tab delimited text file.

Can you value my collateralized assets (real estate, automobiles, etc.)?

Yes, we can value your homes, automobiles, commercial properties, etc. In the demo you will learn specifics on how we value each asset class.

How quickly can we be up and running on your analytics system?

Our typical implementation process is 60-90 days.

What data fields do you need?

Our implementation team will work closely with you in determining which data fields are meaningful, but in general we need data on the loan attributes, application data, borrower characteristics, and collateral, if applicable.

How much does it cost?

We charge a one-time setup fee and a monthly licensing fee, based on the asset size of your institution and the modules you subscribe to. There are no additional reporting, user, maintenance, or any other nickel-and-diming fees.
We do offer consulting engagements, including exam preparation services that are an additional fee. Contact a sales representative for more details click here

How many users can I have? Are there different levels of users?

You can have as many users as you would like. You can also designate one or more users as an admin, which provides them with additional functionality. You can also designate a user as an upload data only user, which allows for the user to upload data, but not view any analysis.

Can your software perform multi-dimensional portfolio analysis? Static pool analysis? Concentration risk analysis? Application analysis? Fair Lending Analysis?

Yes, please click on the following links for more information: Multi-Dimensional Portfolio Analysis, Static pool analysis, Concentration risk, Application analysis, Fair Lending analysis

Do you provide credit scores?

We do not create "credit scores", but can either take credit scores directly from you or we can work with you and one of the major credit reporting agencies to select appropriate scores and attributes.

Is your data housed in a SAS-70, SSAE-16 or SOC-1 facility?

All of our data is housed at a SOC-1 secure facility and we follow strict internal guidelines involving data security and handling of confidential information.

How often is data updated?

Most clients upload data to our site on a monthly basis at month end. Upon data upload some data is available immediately other data takes a few hours or longer to calculate, depending on the size and format of the files loaded. Once data is in the Visible Equity System it is actively recalculated to ensure collateral values are up to date and all data is matched appropriately.

"One of my jobs as Vice President of Lending is to create value for our members by having competitive loan products. With Visible Equity's Static Pool Analysis I was able to lower our rates in certain areas and we have since experienced tremendous loan growth."

JEFF HARPER
ORANGE COUNTY'S CREDIT UNION

Jeff Harper, Orange County's CU